Support for Call Center Consumer and Worker Protections
WHEREAS, more than four million Americans, representing nearly four percent of the U.S. workforce, including an estimated 257,600 customer service representative workers in Texas; and
WHEREAS, technology makes moving customer service jobs easy and cheap for companies; and
WHEREAS, many companies outsource their customer sales and service operations to third party call centers, and many of these centers are located offshore in countries like India, the Philippines, Mexico, and Honduras; and
WHEREAS, outsourcing and offshoring call center work leads to lower living standards and loss of good jobs for workers and communities; and
WHEREAS, many communities have used taxpayer dollars to subsidize location of call centers in their communities, only to see the centers then close their doors and move the work out of state; and
WHEREAS, offshoring call center work to countries that are not bound by U.S. privacy laws exposes U.S. consumers to increased threat of identity and data theft; and
THEREFORE BE IT RESOLVED that the Texas House of Representatives supports maintaining good call center jobs in Texas by barring tax incentives and state contracts to companies that move significant numbers of call center jobs outside of Texas.